tel: 07510 315342
Contact form and Owner authorised release form
When you submit an enquiry through our contact form we collect a name, contact number and e-mail along with your enquiry. We require these details to be able to contact you to deal with your request.
When you submit your request using our Owner authorised release form we collect a title, name, telephone number, e-mail address, postal address, vet details, dog details and a signature.
K9 Splash is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:
Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give to us via our site.
By providing your personal data, you agree that we can use your personal data in accordance with this policy.
Ensure you understand this policy in its entirety and take your time to read it.
K9 Splash is a registered canine hydrotherapy centre based in Rochdale.
We collect information from you:
You may be asked to submit personal information about yourself when you make an enquiry or use our owner authorised release form. We will collect this information so we can ensure your request is dealt with as efficiently as possible.
Our use of your personal data will always have a lawful basis, either because it is necessary, because you have consented to our use of your personal data (e.g. by submitting an enquiry using our contact form), or because it is in our legitimate interests.
We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons:
We will not sell, distribute, or lease your personal information to third parties. Any personal information we request from you will be safeguarded under current legislation.
We will only share your information with companies if necessary to deliver services on our behalf. For example service providers (Vets) and other third parties to provide our Sites and fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.
Any email communications are stored on secure email servers. Form submission to K9 Splash may be stored securely on our website for upto four weeks, after this time they will be deleted from the webserver.
We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not pass your details to any third parties for marketing purposes unless you have expressly permitted us to. Furthermore, you can change your marketing preferences at any time by contacting us by email at firstname.lastname@example.org.
You have a right to request a copy of the personal information that K9 Splash holds about you and have any inaccuracies corrected. Any such requests should be made to this email address: email@example.com.
You have the right to withdraw your consent to us using your personal data at any time, and to request that we delete it. We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will, therefore, be retained for the following periods (or its retention will be determined on the following basis):
We’ve agreed our data retention period will be 24 months. This means we will delete K9 Splash customer data after 24 months of inactivity.
Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site. Our site uses an SSL certificate which encrypt data you submit using our website forms
Our Site may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Personal Data collected: None.
Our Facebook feed is generated from a Facebook app, this does not collect any of your personal Facebook information it is purely to display posts from our Facebook feed.
In the event that any of your data is to be transferred in such a manner, you may or may not be contacted in advance and informed of the changes. (When contacted you will however be given the choice to have your data deleted or withheld from the new owner or controller.)
Email us at: firstname.lastname@example.org
Call us: 07510 315342
Or write to us at: K9 Splash Ltd, Unit 2 Harp Industrial Estate, Queensway, Rochdale, Lancashire, OL11 2QQ
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Tel: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF